Project Overview: AI Customer Support Agent with RAG

Overview: 

This n8n workflow automates the initial triage and response for incoming customer support emails, acting as a Retrieval-Augmented Generation (RAG) agent.

Key Automated Steps:

• Trigger & Triage: Instantly activates on Gmail receipt, using an OpenAI Model to classify emails as "Customer Support" or "Other”.

• AI Agent (RAG): The core AI Agent uses an OpenAI Chat Model for reasoning and is enhanced by a Pinecone Vector Store tool.

• Knowledge Integration: It dynamically retrieves specific business data (embeddings) from Pinecone to generate highly accurate, context-aware answers.

• Automated Response: The system applies a new label to the classified email, then immediately replies to the customer with the AI-generated solution.

Outcome: Achieved a hands-free, scalable support system providing fast, data-driven responses to customer inquiries.