Project Overview: Intelligent ITOps Support Agent (Microsoft Ecosystem)
Overview:
This n8n workflow deploys an Intelligent AI Agent to automate technical support for ITOps teams. It handles inquiry receipt, response generation, and system actions entirely within the Microsoft Ecosystem.
Key Automated Steps:
Trigger & Core AI: Activates instantly via chat message; uses the OpenAI Chat Model for generating technical support responses.
System Integration (RAG): The agent accesses enterprise data and tools:
Microsoft OneDrive: Retrieves knowledge base documentation.
Microsoft Dynamics CRM: Looks up customer/case history.
SharePoint Workflow: Initiates automated processes (e.g., ticket creation).
Memory: Maintains conversation history.
Delivery: Final response is delivered via Microsoft Teams.
Outcome:
A scalable system that significantly reduces manual helpdesk workload, ensures consistent support, and integrates seamlessly with existing Microsoft enterprise tools.